FAQs
What is your return policy?
We do not accept returns. The products are heavy and expensive to ship and difficult to repack. We strive to offer exceptional customer service, but we cannot offer the low prices and accept returns.
What if my shipment arrives damaged or missing parts?
If there is a problem with your order, we will make it right, including offering replacement parts. Be prepared for shipping time for these parts. In order to offer the best value, we do not ship overnight.
How long does shipping take?
We generally ship within two business days. If you order the day before, most items will ship on the first shipping day. Orders ship from Washington state. They take 2-3 business days to arrive in California and 4-5 business days to most states east of the Mississippi.
Do you ship to Alaska, Hawaii, and US Territories?
We can do so at actual USPS rates. Keep in mind, almost all products come in at least two boxes and shipping will generally be very expensive (more than $100).
Do you ship outside the USA?
We are too small to ship internationally at this time; in most cases you will be better served by dealing with a local seller. We are working on being able to ship to Canada.
Are you planning to add more accessories?
We are always looking to add more products to our line up so long as they fit in our mission to provide high quality products to our customers at the lowest possible cost. We are eager to get feedback on products customers would like to see. Please contact us with any suggestions.
What seats can I use?
Most seats can mount easily to our rigs. Generally, seats will come with sliding rails or fixed brackets and you bolt through with M8 screws into t-nuts in the profile.
What seats do you recommend?
We think NRG branded seats are a good value. Sparco if you have the money (buy locally if you can). Racing or OEM car seats bought off craisglist are often the best value.
Will the Basic model work with my Fanatec wheel?
Yes, the RigMetal Basic Sim Racing Cockpit is compatible with Fanatec wheel systems and is plenty strong to support most wheelbases. However, we recommend the Plus or Flagship models for higher end, high Nm direct drive wheels as the builds are inherently stronger and can better support the demands of high end wheel systems.
Is a pedal plate included?
We use aluminum profile as the pedal base instead of a plate. The aluminum profile is stronger than most plates. Pedals with through-holes are screwed directly into t-nuts in the profile. Pedals with threaded holes use 90 degree brackets (included) and are screwed on through the bracket from the bottom.
Will you sponsor me or my team?
We are thrilled customers love their RigMetal rigs and request sponsorships. However, we are not in a position to do so at this time. We are focused on offering the lowest prices for the best product and minimizing marketing expenses. We try to avoid anything that deviates from our mission.
Can you offer custom profile or custom design?
We can offer some profile in pre-determined lengths as an add-on to your order. You can also buy similar profile (40 series) from 8020.net in specific dimensions. We do not offer custom designs at this time.
Do RigMetal cockpits come with a shifter mount?
Yes, all rigs include a shifter mount bar. All rigs include a number of angled brackets with M8 and M6 holes that can be used for mounting wheels, pedals, and a shifter. In most cases, if your pedal has through-holes instead of threaded holes, you will have extra brackets available that you can use for a shifter. These brackets work with the Fanatec shifter; they can be made to work with the Thrustmaster. We also offer a generic 8-hole plate that works great with the Thrustmaster.
Do you offer assembly instructions?
Historically, we have only offered assembly instructions for the Basic and Plus cockpits and the Triple Monitor Stand. This is because we frequently update our designs, and investing in instructions causes reluctance in making further improvements. As of October 2025, we are actively developing assembly instructions for all our products and plan to have them completed by end of 2025. For now, if you have questions about how to build, please ask on our Facebook group.