FAQs

What is your return policy?
We do not accept returns. The products are heavy and expensive to ship and difficult to repack. We strive to offer exceptional customer service, but we cannot offer the low prices and accept returns.

What if my shipment arrives damaged or missing parts?
If there’s a problem with your order, we’ll make it right, including sending replacement parts. Replacements ship the same way everything else does, usually within a couple of business days. We don’t offer overnight shipping, which is part of how we keep prices where they are.

How long does shipping take?
We generally ship within two business days. If you order the day before, most items will ship on the first shipping day. Most orders arrive within a week of shipping, depending on where you are. You’ll get UPS tracking by email once your order is on its way. 

Do you ship to Alaska, Hawaii, and US Territories?
Yes, at actual UPS ground rates. Keep in mind, some products come in two or three boxes and shipping will generally be very expensive (more than $100).

Do you ship outside the USA?
We do not ship internationally at this time.

Are you planning to add more accessories?
We are always looking to add more products to our line up so long as they fit in our mission to provide high quality products to our customers at the lowest possible cost. We are eager to get feedback on products customers would like to see. Please contact us with any suggestions. 

What seats can I use?
Most seats can mount easily to our rigs. Generally, seats will come with sliding rails or fixed brackets and you bolt through with M8 screws into t-nuts in the profile.

Will the Basic model work with my wheel?
The RigMetal Basic Sim Racing Cockpit is compatible with most wheel systems and is strong enough to support wheelbases up to 10 Nm. However, we recommend the Plus or Flagship models for higher end, 10+ Nm direct drive wheels as the builds are inherently stronger and can better support the demands of high end wheel systems. 

Is a pedal plate included?
We use aluminum profile as the pedal base instead of a plate. The aluminum profile is stronger than most plates. Pedals with through-holes are screwed directly into t-nuts in the profile. Pedals with threaded holes use  90 degree brackets (included) and are screwed on through the bracket from the bottom.

Will you sponsor me or my team?
We are thrilled customers love their RigMetal rigs and request sponsorships. However, we are not in a position to do so at this time. We are focused on offering the lowest prices for the best product and minimizing marketing expenses. We try to avoid anything that deviates from our mission.

Do RigMetal cockpits come with a shifter mount?
Yes, all rigs include a shifter mount bar. All rigs include a number of angled brackets with M8 and M6 holes that can be used for mounting wheels, pedals, and a shifter. In most cases, if your pedal has through-holes instead of threaded holes, you will have extra brackets available that you can use for a shifter. 

Do you offer assembly instructions?
Yes, all our assembly instructions can be found on our Assembly Manuals page. We frequently update our designs, and committing to printed instructions makes us reluctant to keep improving them. We’re working on completing instructions for all products. In the meantime, if you have questions about a build, our Facebook group is the fastest place to get an answer: https://www.facebook.com/groups/402010977712611